RETURN & REFUND POLICY
We hope you love your L’Amour Club order. If something is not quite right, you may return eligible items within 30 days of receiving your order.
RETURN CONDITIONS
Returned items must be unworn, unwashed and undamaged, with all original tags attached. Items must be free from makeup, perfume, deodorant, stains, pet hair and other signs of wear.
Please handle and try on all items with care. We reserve the right to reduce or refuse a refund where an item has been used or handled beyond what is reasonably necessary to assess its fit and condition, subject to applicable consumer law.
HOW TO REQUEST A RETURN
To register a return, please contact us at help@lamourgermany.de and include:
• Your full name
• Your order number
• The item(s) you wish to return
• Your reason for returning
We will then provide you with the correct return instructions and return address. Please do not send a return without registering it first, as this may delay the processing of your refund.
RETURN SHIPPING
Customers are responsible for the cost of return shipping unless the item received is incorrect, damaged or defective.
We strongly recommend using a tracked shipping service and keeping your proof of postage until your refund has been completed. L’Amour Club cannot be held responsible for returns that are lost or damaged during transit.
REFUNDS
Once your return has been received and inspected, we will notify you by email. Approved refunds will be issued to the original payment method.
Where statutory withdrawal rights apply, refunds will be handled within the legally required period. We may withhold reimbursement until we have received the returned goods or you have provided proof that they were sent back.
Depending on your bank or payment provider, it may take several additional business days for the refund to appear in your account.
Original shipping costs are non-refundable unless reimbursement is required by applicable law. Additional costs resulting from choosing a delivery method other than our standard delivery option are not refunded.
EXCHANGES
We currently do not offer direct exchanges. If you would like another size or item, please return your original purchase and place a new order.
NON-RETURNABLE ITEMS
For hygiene reasons, sealed items such as underwear, swimwear or similar products cannot be returned once the protective seal has been removed. Personalised or made-to-order items are also excluded from returns, except where required by law.
DAMAGED OR INCORRECT ITEMS
If you receive a damaged, defective or incorrect item, please contact us as soon as possible with your order number and clear photographs. We will assess the issue and provide an appropriate solution. Return costs for confirmed damaged, defective or incorrect items will be covered by L’Amour Club.
LOCAL PICKUP IN FRANKFURT
Local order pickup is available in Frankfurt am Main by appointment. The pickup location and available time will be confirmed directly with the customer. Please do not visit the pickup location without receiving confirmation from us.
Please note that collecting an order in Frankfurt does not affect your applicable return or withdrawal rights.
YOUR STATUTORY RIGHTS
This 30-day return policy is offered in addition to any mandatory consumer rights that apply to your purchase. Nothing in this policy limits your statutory rights, including the 14-day right of withdrawal applicable to many online purchases within the European Union.