SHIPPING & DELIVERY POLICY
All L’Amour Club orders are carefully prepared and shipped from Germany.
DELIVERY TIME
Our estimated delivery time is 2–8 business days. Business days are Monday through Friday and do not include weekends or public holidays.
Delivery times are estimates and may occasionally be affected by circumstances outside our control, such as carrier delays, severe weather, public holidays or unusually busy periods.
SHIPPING COSTS
Available shipping methods and their costs will be displayed at checkout. Shipping costs may vary depending on the destination and selected delivery method.
ORDER TRACKING
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.
Please allow some time for the carrier to activate and update the tracking link. Tracking information may not become available immediately after dispatch.
LOCAL PICKUP IN FRANKFURT
Local pickup is available in Frankfurt am Main by appointment.
We will contact you once your order is ready and provide the pickup location and available collection time. Please wait for confirmation before visiting the pickup location.
SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate delivery address at checkout.
If you notice an error in your delivery address, please contact us at help@lamourgermany.de as soon as possible. We cannot guarantee that an address can be changed once an order has been processed or dispatched.
Additional shipping costs may apply if an order must be sent again because an incorrect or incomplete address was provided or because the parcel was not collected.
DELAYED ORDERS
If your order has not arrived within the estimated delivery period, please check your tracking information first.
If there has been no update or the expected delivery date has passed, contact us at help@lamourgermany.de with your order number so we can investigate the shipment with the carrier.
DAMAGED, LOST OR MISSING ORDERS
If your parcel arrives damaged, please take clear photographs of the parcel and its contents and contact us as soon as possible.
If your tracking shows unusual activity or your parcel has not arrived, please contact us at help@lamourgermany.de so we can open an investigation with the delivery carrier. Your statutory consumer rights remain unaffected.
CUSTOMS AND IMPORT CHARGES
Orders are shipped from Germany. Deliveries within the European Union will generally not be subject to import duties.
Orders delivered outside the European Union may be subject to local customs duties, taxes or import fees. These charges are determined by the destination country and, unless otherwise stated at checkout, are the responsibility of the customer.
CONTACT
For questions regarding shipping, tracking or local pickup, please contact us at help@lamourgermany.de and include your order number.