PRIVACY POLICY

PRIVACY POLICY


L’Amour Club respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and share your personal data when you visit our website, place an order, contact us or otherwise use our services.

  1. DATA CONTROLLER

The controller responsible for processing your personal data is:

L’Amour Club
Finkenhofstraße 36
60322 Frankfurt am Main
Germany
Email: help@lamourgermany.de
Telephone: +49 69 90009 684

  1. PERSONAL DATA WE COLLECT

Depending on how you interact with us, we may collect the following categories of personal data:

• Your name and contact details
• Your email address and telephone number
• Your billing and delivery addresses
• Your order, return and refund information
• Your payment and transaction information
• Your account and login information
• Your customer service communications
• Your marketing preferences
• Your IP address, browser, device and website activity
• Information required to arrange local pickup in Frankfurt am Main

Payments are processed securely by our selected payment service providers. L’Amour Club generally does not receive or store your complete payment card details.

  1. HOW WE COLLECT YOUR DATA

We collect personal data:

• Directly from you when you place an order, create an account, contact us, request a return or subscribe to marketing communications
• Automatically when you visit or interact with our website
• Through cookies and similar technologies
• From payment providers, delivery companies, fraud-prevention services and other service providers involved in completing your order

  1. HOW WE USE YOUR PERSONAL DATA

We may process your personal data for the following purposes:

ORDER PROCESSING

We use your information to process payments, confirm orders, arrange delivery or local pickup, provide tracking information and handle returns and refunds.

Legal basis: performance of a contract or taking steps at your request before entering into a contract.

CUSTOMER SERVICE

We use your information to answer questions, provide assistance, resolve complaints and communicate with you regarding your order.

Legal basis: performance of a contract and our legitimate interest in providing effective customer service.

LEGAL AND ACCOUNTING OBLIGATIONS

We may retain and process information where necessary to comply with tax, accounting, fraud-prevention, product-safety and other legal requirements.

Legal basis: compliance with a legal obligation.

SECURITY AND FRAUD PREVENTION

We may use personal data to protect our customers, website and business against fraud, misuse, unauthorised access and other unlawful activities.

Legal basis: our legitimate interests in protecting our business and customers.

WEBSITE IMPROVEMENT

We may analyse website activity, technical performance and customer interactions to improve our website, products and services.

Legal basis: our legitimate interests or your consent where consent is legally required.

MARKETING

If you have provided valid consent, we may send you news, special offers and product updates.

You may unsubscribe at any time by using the unsubscribe link in our emails or by contacting help@lamourgermany.de.

Legal basis: your consent or, where legally permitted, our legitimate interests.

  1. SHOPIFY

Our online store is hosted by Shopify. Shopify provides the e-commerce platform that allows us to offer and sell our products.

Shopify may process information when you visit our website, create an account, use the checkout or place an order. Shopify may also use service providers located outside the European Economic Area.

Where required, appropriate safeguards are used for international data transfers.

You can read Shopify’s Privacy Policy at:

https://www.shopify.com/legal/privacy

  1. PAYMENT PROVIDERS

Payments are processed by the payment method selected during checkout.

Payment providers may process your payment details, billing information, device information and fraud-prevention data according to their own privacy policies.

We only share information that is necessary to process your payment, prevent fraud and complete your transaction.

  1. SHIPPING AND LOCAL PICKUP

To fulfil your order, we may share necessary information with delivery companies, logistics providers and fulfilment partners.

For local pickup in Frankfurt am Main, we use your name, contact information and order details to arrange and confirm your pickup appointment.

  1. COOKIES AND SIMILAR TECHNOLOGIES

Our website uses cookies and similar technologies to:

• Provide essential website and checkout functions
• Remember your preferences and shopping cart
• Protect the website against fraud and security risks
• Analyse website traffic and performance
• Personalise content and advertisements where permitted

Essential cookies may be used without consent where they are necessary to operate the website or provide a service requested by you.

Analytics, personalisation and advertising cookies will only be used with your consent where required by law.

You can manage or withdraw your cookie preferences through our cookie banner or your browser settings.

  1. WHO WE SHARE PERSONAL DATA WITH

Where necessary, we may share personal data with:

• Shopify and website service providers
• Payment processors
• Delivery and logistics companies
• Customer service and communication providers
• IT, hosting and security providers
• Analytics and advertising providers where permitted
• Accountants, legal advisers and insurers
• Authorities, regulators or courts where disclosure is legally required

These parties only receive the information necessary to provide their services and must process personal data in accordance with applicable data protection laws.

L’Amour Club does not sell your personal data.

  1. INTERNATIONAL DATA TRANSFERS

Some service providers may process personal data outside Germany or the European Economic Area.

Where personal data is transferred to a country without an officially recognised adequate level of data protection, we use appropriate safeguards, such as European Commission Standard Contractual Clauses or another legally recognised transfer mechanism.

  1. DATA RETENTION

We retain personal data only for as long as necessary for the purposes described in this Privacy Policy.

In particular:

• Order, invoice and transaction records are retained for the periods required by applicable tax and accounting laws
• Customer service communications are retained until the request has been resolved and for an appropriate period afterwards
• Account information is retained while your account remains active and for an appropriate period after closure
• Marketing information is retained until you unsubscribe, withdraw your consent or the information is no longer required
• Cookie data is retained for the period shown in our cookie settings

Information may be retained for longer where necessary to comply with legal obligations or to establish, exercise or defend legal claims.

  1. YOUR DATA PROTECTION RIGHTS

Subject to applicable law, you may have the right to:

• Request access to your personal data
• Request correction of inaccurate or incomplete information
• Request deletion of your personal data
• Request restriction of processing
• Receive certain data in a portable format
• Object to processing based on legitimate interests
• Object to direct marketing at any time
• Withdraw your consent at any time
• Lodge a complaint with a competent data protection authority

To exercise your rights, contact us at help@lamourgermany.de.

We may ask for additional information to verify your identity before processing your request.

  1. DATA SECURITY

We use appropriate technical and organisational measures designed to protect personal data against accidental loss, misuse, unauthorised access, alteration or disclosure.

However, no online system or method of electronic transmission can be guaranteed to be completely secure.

  1. CHILDREN’S PRIVACY

Our website and services are not directed at children. We do not knowingly collect personal data from children where parental or guardian consent would be legally required.

If you believe that a child has unlawfully provided personal data to us, please contact help@lamourgermany.de.

  1. THIRD-PARTY LINKS

Our website may contain links to websites or services operated by third parties.

L’Amour Club is not responsible for the privacy practices of third-party websites. We recommend reviewing their privacy policies before providing any personal data.

  1. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy when our services, processing activities or legal obligations change.

The latest version will be published on this page and identified by the “Last updated” date.

  1. CONTACT

For questions about this Privacy Policy or the way we process your personal data, please contact:

L’Amour Club
Finkenhofstraße 36
60322 Frankfurt am Main
Germany
Email: help@lamourgermany.de
Telephone: +49 69 90009 684