GENERAL TERMS AND CONDITIONS
- SCOPE
These General Terms and Conditions apply to all purchases made through the L’Amour Club online store.
The seller is:
[LEGAL OWNER/COMPANY NAME]
Trading as: L’Amour Club
Finkenhofstraße 36
60322 Frankfurt am Main
Germany
Email: help@lamourgermany.de
A consumer is any natural person who enters into a legal transaction mainly for purposes outside their commercial or independent professional activity.
- PRODUCTS AND PRODUCT INFORMATION
We make every reasonable effort to present our products, colours, measurements and descriptions accurately.
Colours may appear slightly different depending on the customer’s screen, device and display settings. Minor variations that do not materially affect the product’s quality or intended use do not constitute a defect.
Product images are for illustrative purposes. Accessories shown in photographs are not included unless expressly stated in the product description.
- PRICES
All prices are displayed in euros unless another currency is shown at checkout.
Prices include applicable value-added tax where required. Delivery costs and any other applicable charges are displayed separately before the customer submits the order.
For deliveries outside the European Union, additional customs duties, taxes or import charges may apply. Unless expressly stated otherwise, these charges are not included in the purchase price and are the customer’s responsibility.
- ORDERING PROCESS
Products displayed in our online store do not constitute a legally binding offer. They are an invitation for the customer to place an order.
Before submitting an order, the customer can review and correct the selected products, sizes, quantities, delivery information and payment details.
By clicking the final purchase button, the customer submits a binding offer to purchase the items in the shopping cart.
After placing an order, the customer will receive an automatic email confirming that the order has been received. This automatic receipt confirmation does not necessarily constitute acceptance of the order.
A purchase contract is concluded when we expressly accept the order by sending an order confirmation or dispatch confirmation, or when we dispatch the order, whichever occurs first.
We reserve the right to reject an order before acceptance, including where:
• An item is unavailable
• Payment cannot be authorised
• The delivery address cannot be serviced
• We reasonably suspect fraud or misuse
• There is an obvious pricing or product-information error
If payment has already been received for an order we cannot accept, the amount will be refunded using the original payment method.
- PAYMENT
Available payment methods are displayed during checkout.
Payment is due at the time the order is submitted unless a payment provider offers and approves another arrangement.
Payments may be processed by independent payment providers. Their additional terms and privacy policies may apply.
The customer must provide complete and accurate billing and payment information.
- DELIVERY
All orders are prepared and shipped from Germany.
The estimated delivery time is 2–8 business days. Business days are Monday through Friday and exclude weekends and public holidays.
Available delivery methods, destinations and costs are displayed at checkout.
Delivery times are estimates unless a delivery date has been expressly agreed as binding. Delays may occur due to carrier disruption, severe weather, public holidays, customs procedures or other circumstances outside our reasonable control.
If an order is delayed beyond the agreed delivery period, the customer retains all rights available under applicable consumer law.
- DELIVERY ADDRESS
The customer is responsible for providing a complete and accurate delivery address.
If an address is incorrect, the customer must contact help@lamourgermany.de as quickly as possible. We cannot guarantee that an address can be changed after an order has been processed or dispatched.
Reasonable additional costs may apply if an order must be shipped again because the customer supplied an incorrect or incomplete address or failed to collect the parcel.
This does not affect the customer’s statutory rights where the delivery problem was caused by us or the delivery carrier.
- LOCAL PICKUP IN FRANKFURT
Local pickup is available in Frankfurt am Main by appointment.
Customers selecting local pickup will be contacted once the order is ready. The pickup location and available collection time will be provided separately.
Customers must wait for confirmation before visiting the pickup location.
The customer may be asked to show the order confirmation and a valid form of identification when collecting the order.
- TRANSFER OF OWNERSHIP
Products remain our property until the purchase price has been paid in full.
For consumers, the risk of accidental loss or damage generally transfers when the customer or a person designated by the customer physically receives the goods, subject to applicable law.
- RIGHT OF WITHDRAWAL AND RETURNS
Consumers purchasing online generally have a statutory right to withdraw from the contract within 14 days without giving a reason, subject to the applicable legal requirements and exceptions.
In addition to statutory rights, L’Amour Club offers a 30-day return period for eligible items.
Further information about eligibility, return conditions, costs and refunds is available in our Return & Refund Policy.
Nothing in our voluntary 30-day return policy restricts the customer’s statutory right of withdrawal or other mandatory consumer rights.
Where legally required, a separate withdrawal notice and model withdrawal form will be made available to customers.
- RETURN CONDITION
Returned items must be handled with reasonable care.
Under our voluntary return policy, items must be unworn, unwashed and undamaged, with their original tags attached. They must be free from makeup, perfume, stains, pet hair and other signs of use.
We may reduce a refund where an item has lost value due to handling beyond what is reasonably necessary to assess its nature, characteristics and fit, subject to applicable law.
Legal exceptions to the right of withdrawal may apply to certain personalised goods and sealed hygiene products after their seal has been removed.
- REFUNDS
Eligible refunds will be issued to the original payment method.
Where statutory withdrawal rights apply, refunds will be processed within the legally required period. We may withhold reimbursement until the returned goods have been received or the customer has provided evidence that they were sent back, where legally permitted.
Banks and payment providers may require additional processing time before a refund appears in the customer’s account.
- DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Customers should contact help@lamourgermany.de if an item arrives damaged, defective or incorrect and provide the order number and clear photographs where reasonably possible.
The customer’s statutory rights concerning defective or non-conforming goods remain fully unaffected.
If a complaint is valid, we will provide an appropriate remedy in accordance with applicable law. This may include repair, replacement, a price reduction or a refund.
Confirmed return costs for damaged, defective or incorrect items will be covered by L’Amour Club.
- CANCELLATIONS AND ORDER CHANGES
Orders may be processed shortly after submission.
Customers who wish to request an address correction, size change or cancellation should contact help@lamourgermany.de immediately.
We cannot guarantee that an order can be changed or cancelled once processing or dispatch has begun. Statutory withdrawal rights remain unaffected.
- PROMOTIONS AND DISCOUNT CODES
Promotional codes are subject to the conditions stated with the relevant promotion.
Unless expressly stated otherwise:
• Discount codes cannot be exchanged for cash
• Only one discount code may be used per order
• Codes cannot be applied after an order has been placed
• Promotions may have an expiry date or product exclusions
Nothing in this section limits mandatory consumer rights.
- CUSTOMER ACCOUNTS
Customers are responsible for keeping their login information confidential and for providing accurate account information.
Please contact us immediately if you suspect unauthorised access to your account.
We may suspend or close an account where reasonably necessary to prevent fraud, misuse, security risks or unlawful activity.
- INTELLECTUAL PROPERTY
All website content, including photographs, product descriptions, graphics, logos, branding, videos and designs, is owned by or licensed to L’Amour Club and is protected by applicable intellectual-property laws.
Content may not be copied, reproduced, distributed, altered or commercially used without prior written permission.
- LIABILITY
We are liable without limitation for:
• Intentional misconduct and gross negligence
• Injury to life, body or health
• Liability under applicable product-liability law
• Fraudulent concealment of defects
• Any expressly assumed guarantee
• Other liability that cannot legally be excluded or limited
For ordinary negligence involving an essential contractual obligation, our liability is limited to foreseeable damage typical for this type of contract.
Nothing in these Terms excludes or limits mandatory consumer rights.
- EVENTS OUTSIDE OUR CONTROL
We are not responsible for delays or failure caused by events outside our reasonable control, including natural disasters, severe weather, strikes, transport disruption, government measures, technical outages or similar events.
We will take reasonable steps to minimise the consequences and fulfil our obligations as soon as reasonably possible.
This section does not remove any statutory right the customer may have to set an additional delivery deadline, cancel the contract or receive a refund.
- DATA PROTECTION
Personal data is processed in accordance with our Privacy Policy and applicable data protection law.
Questions concerning personal data may be sent to help@lamourgermany.de.
- ONLINE REVIEWS AND USER CONTENT
If customers voluntarily submit reviews, photographs or other content, they confirm that they have the right to provide that material and that it does not infringe the rights of another person.
We will only use customer photographs for marketing where we have the necessary permission.
We may remove content that is unlawful, abusive, misleading or unrelated to the relevant product or service. Genuine criticism will not be removed solely because it is negative.
- GOVERNING LAW
These Terms and any purchase contract are governed by German law.
If the customer is a consumer residing in another country, this choice of law does not deprive the customer of mandatory protections provided by the law of their country of residence.
Mandatory rules concerning legal jurisdiction remain unaffected.
- CONSUMER DISPUTE RESOLUTION
We are neither willing nor obliged to participate in dispute-resolution proceedings before a consumer arbitration board unless participation is required by law.
Customers may contact us first at help@lamourgermany.de so we can attempt to resolve any complaint directly.
- SEVERABILITY
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.
The invalid provision will be replaced by the applicable statutory rule.
- CHANGES TO THESE TERMS
We may update these Terms to reflect changes to our services, business operations or legal obligations.
The version applicable to an order is the version made available at the time the order was placed. Later changes will not retroactively alter an existing purchase contract.
- CONTACT
L’Amour Club
Operated by: [LEGAL OWNER/COMPANY NAME]
Finkenhofstraße 36
60322 Frankfurt am Main
Germany
Email: help@lamourgermany.de